This article describes how to configure Microsoft Outlook 2013 on Windows 8.1 and later for use with Dido Internet. The instructions are similar across all versions of Outlook, however for assistance on any other specific version please visit the See also section below.

Configuring Microsoft Outlook

  1. Open Outlook.
    01 Outlook.png
  2. On the first page, select ‘Yes’ to create a new email account.
  3. Click the Next button.
    02 Outlook.png
  4. Select the radio button titled ‘Manual setup or additional server types’.
  5. Click the Next button.
    03 Outlook.png
  6. Select the radio button titled ‘POP or IMAP’.
  7. Click the Next button.
    04 Outlook.png
  8. Enter your email credentials.
  9. On the bottom right, click the More Settings… button.
    A popup box appears:
    05 Outlook.png
  10. Select the ‘Outgoing Server’ tab.
  11. Check the box titled ‘My outgoing server (SMTP) requires authentication’.
  12. Check the radio box titled ‘Use same settings as my incoming mail server’.
  13. Click the ‘Advanced’ tab.
    06 Outlook.png
  14. Select which ports and security settings you’d like to use.
  15. Enter the word ‘Inbox’ in the field ‘Root folder path:’.
  16. Click the Ok button to save your changes.
    07 Outlook.png
  17. On the previous page, click the Next button to proceed.
    A security warning popup box appears:
    08 Outlook.png

    This warning appears because the certificate being used is NOT for your specific domain – it’s for ‘’. This is a normal warning which you can accept to continue the setup.

  18. If you’d like to confirm which certificate is attempting to be installed, click the View Certificate… button.
    On the next popup, you’ll see the certificate is issued to ‘’ – all Dido Internet customers can use this as their mail certificate:
    09 Outlook.png
  19. Click the Install Certificate… button.
    The next screen allows you to store the certificate under the current user or local machine:
    10 Outlook.png
    The next screens allow you to choose where you’d like this certificate installed:
    11 Outlook.png
    12 Outlook.png
  20. Click Finish to complete the installation.
    A final confirmation page confirms the certificate has been installed:
    13 Outlook.png
  21. Click the Ok button to proceed.
    14 Outlook.png
  22. On the previous security warning box, click Yes to accept the certificate.
    16 Outlook.png
  23. Confirm your Server, User Name, and Password. You must do this twice.
    After the tests are complete, a ‘Congratulations!’ box appears:
    17 Outlook.png
  24. Click Close to continue.
    A final confirmation box confirms the account has been added:
    18 Outlook.png
  25. Click Finish to complete the setup.